We appreciate your interest in our educational programs and digital services. This Refund Policy explains the conditions under which refunds may be requested and processed. The goal of this policy is to provide clarity and transparency regarding payments, cancellations, and refund requests.
By enrolling in our courses or purchasing any of our digital products, you agree to the terms outlined in this document.
1. General Principles
Our digital courses, training materials, and downloadable content are delivered electronically. Access to materials is typically provided immediately after successful payment. Due to the nature of digital products, refund requests are reviewed individually and assessed based on access usage and participation.
We encourage customers to review course descriptions, schedules, and requirements carefully before completing a purchase.
2. Eligibility for Refunds
Refund requests may be considered under the following conditions:
- A technical issue prevents access to purchased content and cannot be resolved by our support team.
- A duplicate payment for the same product or service was made accidentally.
- The purchased course was cancelled or rescheduled significantly.
Refunds are not typically available in the following cases:
- The participant has accessed course materials, downloaded content, or attended live sessions.
- Dissatisfaction based on changes in personal circumstances or expectations not stated in the course description.
- Requests submitted after access has been used extensively or after a significant portion of the program has been completed.
All requests are reviewed fairly to assess eligibility based on platform data and engagement.
3. Refund Request Process
To request a refund, please contact us via email and include the following information:
- Full name
- Order number or payment receipt
- Email used during registration
- Reason for the request
Once the request is received, our team will review it and provide a response within 7 business days. If a refund is approved, funds will be processed to the original payment method. Processing time may vary depending on the bank or payment provider.
4. Course Rescheduling & Transfers
If you cannot attend a live program due to personal circumstances, you may request:
- Transfer to the next available cohort or session
- Transfer of access to another participant
Such transfers are handled on a case-by-case basis and may require additional confirmation.
5. Technical Issues
If you experience difficulty accessing purchased content, please contact our support team. We will provide assistance to restore access. Refund requests related to technical issues will be considered only after troubleshooting steps have been completed.
6. Contact Information
For any refund-related questions, please contact us using the details below:
Phone: +353 086-8937442
Email: [email protected]
Address: 106 Aughnaskerry Dr, Kinnypottle, Cavan, H12 X710, Ireland
Support inquiries can be submitted during business hours (Monday–Friday).
